Terms of Service

By creating an account, joining a workspace, or otherwise using ChatResponder ("Service"), you agree to these Terms of Service ("Terms") and our Privacy Policy, Acceptable Use Policy, and Cookie Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.

If you do not agree, do not use the Service. We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use after changes become effective constitutes acceptance.

ChatResponder is a conversation automation platform. It lets workspaces build automated messaging flows, run live inboxes, send broadcasts and sequences, manage contacts, and operate connected messaging channels such as Instagram DM, Facebook Messenger, SMS, and an embeddable web chat widget. The Service also exposes a REST API and MCP interface for scoped automation.

Features, plan limits, and availability may change. We may modify, suspend, or discontinue parts of the Service with reasonable notice when practicable.

You must provide accurate account information and keep credentials secure. You are responsible for activity under your account and under workspaces you administer. Workspace membership is managed through our authentication provider; admins control who can access workspace data.

You must be at least 18 years old (or the age of majority where you live) to use the Service. The Service is not directed to children.

You retain ownership of content you submit to the Service, including contact records, messages, flow definitions, media, tags, and configuration ("Customer Data"). You grant us a limited license to host, process, transmit, display, and otherwise use Customer Data only as needed to provide, secure, troubleshoot, and improve the Service, and as otherwise described in our Privacy Policy.

You are solely responsible for Customer Data and for communications you send through connected channels. You represent that you have all rights and consents required to collect, store, and message contacts, and that your use complies with Meta, Twilio, carrier, and other provider policies, as well as applicable law (including marketing and messaging consent rules).

The Service integrates with third parties such as Meta (Messenger/Instagram), Twilio (SMS), authentication, database, realtime, background-job, and hosting providers. Your use of those products is also governed by their terms. We are not responsible for outages, policy enforcement, rate limits, account restrictions, or data handling by third parties outside our control.

Channel access tokens you connect are stored encrypted and used to send and receive messages on your behalf. You may disconnect channels at any time. Revoking access in the provider's console may break delivery until you reconnect.

If you create API keys or connect an MCP client, you are responsible for the scopes you grant and for safeguarding those credentials. Automated actions performed with your keys are treated as actions authorized by your workspace. Do not share keys publicly. We may revoke keys that appear compromised or that violate these Terms or the Acceptable Use Policy.

Usage may be subject to plan limits (for example contacts, flows, channels, or broadcasts). Exceeding limits may block additional usage until you upgrade or reduce usage. If paid billing is enabled for your account, fees are non-refundable except where required by law or expressly stated otherwise. Taxes may apply.

You must follow our Acceptable Use Policy. We may investigate violations and suspend or terminate access for misuse, legal risk, or harm to the Service or others.

The Service—including software, branding, documentation, and UI—is owned by us or our licensors and is protected by intellectual property laws. These Terms do not grant you rights to our trademarks or source code except the limited right to use the Service as provided.

Feedback you provide may be used freely to improve the Service without obligation to you.

Non-public information disclosed by either party in connection with the Service should be treated as confidential and used only to fulfill obligations under these Terms, except information that is public, independently developed, or required to be disclosed by law.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT MESSAGES WILL BE DELIVERED BY THIRD-PARTY NETWORKS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAVE NOT HAD A PAID SUBSCRIPTION.

You will defend and indemnify us against claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from Customer Data, your messaging practices, your violation of these Terms or law, or your use of third-party channels in a way that causes claims against us.

You may stop using the Service at any time and may request workspace deletion by contacting us. We may suspend or terminate access if you breach these Terms, create risk, or if required by law or a provider. Upon termination, your right to use the Service ends. Sections that by nature should survive (including ownership, disclaimers, liability limits, and indemnity) will survive.

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Courts located in Florida will have exclusive jurisdiction over disputes, except where prohibited by applicable consumer law.

These Terms are the entire agreement between you and us regarding the Service and supersede prior agreements on the same subject. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms: info@rallanmedia.com